How We Work
At Crockett Watch Co, we specialize in building custom watches that tell your unique story. As watch builders (not watchmakers), we assemble high-quality components into timepieces you can trust at prices you can wear.
Custom Watch Process
Your custom watch journey follows these steps:
- Initial Consultation - We discuss your vision and preferences
- Design Planning - We help select components and finalize design details
- Deposit - A $100 deposit secures your order
- Build Time - 30-45 days for completion
- Quality Check - Rigorous testing before delivery
- Final Invoice - We send the final invoice and arrange shipping details
Common Questions
What movements do you use?
We use reliable movements from respected manufacturers including:
• Seiko
• Seagull
• ETA movements
What's the typical price range for a custom watch?
Custom watch prices vary based on your chosen specifications and components. Our watches typically range from $250 - $350. Each project begins with a $100 deposit that goes toward your final purchase price.
How long does it take to receive my custom watch?
The typical build time is 30-45 days from deposit to completion. We'll keep you updated throughout the process and notify you when your watch is ready for final quality check.
What quality assurance do you provide?
Every Crockett Watch Co timepiece includes:
• Carefully selected components from trusted suppliers
• Professional assembly and testing
• 1-year warranty against parts defects
• Complimentary adjustments and minor repairs during warranty period
How do you handle customer service?
We're committed to being accessible and responsive through:
• Direct email communication
• Text message updates
• Social media support (Instagram, Facebook, TikTok, YouTube)
• Regular updates during your build process
• Post-purchase support for adjustments and questions
What can I customize on my watch?
We offer customization options for:
• Case material and finish
• Dial design and color
• Hand styles
• Strap/bracelet options
• Case back engravings
Do you offer warranty coverage?
Yes, all our watches come with a 1-year warranty covering manufacturing defects. This includes:
• Movement issues
• Assembly-related problems
• Component defects
During the warranty period, we provide complimentary adjustments and minor repairs.
How do I start my custom watch project?
Starting your custom watch journey is easy:
- Contact us through our website or social media
- Schedule your initial consultation
- Share your vision and preferences
- Review our design proposal
- Place your deposit to begin the build
Please contact us for shipping options and rates to your specific location. We'll provide detailed shipping information during the final invoice stage.
How do I care for my custom watch?
We provide care instructions with every watch delivery. General recommendations include:
• Regular cleaning
• Avoiding extreme temperatures
• Water resistance maintenance
• Professional service when needed
Need more information?
Contact us at [email protected] or 317-350-8669
*Total cost of custom watch builds average between $250-$300 with most on the $250 side of the range.
"Watches You Can Trust, Prices You Can Wear."
